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Menura itzuli
Eskaintza zk.:
003/2018
Data:
2018/1/8
Egoera:
Itxita
Kokapena: (Udalerria, probintzia, etab...)
Castro Urdiales - Cantabria (España)
JOB SUMMARYProvide best technical support about Fluid Automation Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries; guarantee a positive Customer Experience managing speedy and knowledgeable responses that solve their problems; applying Company policies
ESSENTIAL JOB FUNCTIONS1. Handle technical enquiries for entire portfolio: valve, pressure/temperature switch, combustion, sensor, FRL, pneumatic, VMS, and RCS products2. Handle technical Requests for Quotation (RFQ)3. Create and send offers (quotations) based on customer request (Input from field sales or by fax or mail request) with an indication of price, delivery time and availability; within Delegation of Authority4. Track offers to Customers, on behalf of Salespersons5. Provide technical service assistance relating to application problems with ASCO Numatics products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction6. Provide competitor product cross-references, as required7. Generate leads for sales force through active listening and probing for customer requirements and opportunities8. Provide internal feedback within ASCO regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions9. Detect anomalies and report them; contributes to continuous improvement10. On request, participate in trade shows for booth duty and surveys as requested by Sales & Marketing11. Constantly maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products introduction, obsolescence, replacement products12. Directly train and support the Customer Support employees of Customer Service to improve product and application knowledge13. Ensure that any activity, task and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System
1. Bachelor degree in Engineering – Mechanical, Electrical or Engineering technology
2. Minimum three (3) years progressive industry experience in Fluid automation or process r
Kandidatura bidalketa modua:
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